HBR CHIMNEY TESTIMONIALS
Wow, Kyle, the owner, Walked us through getting our gas log remote starter going again rather than wait 1 ½ weeks for a $185 plus parts appointment with “the other guy” and that was the best that I could get during this snow-magedon event. We really needed our fireplace to help heat the room. He was so helpful and we will definitely be using him for the rest of the services that he offers.
My fireplace was against code and a hazard to my personal safety. HBR came out the same day I called and assessed the situation — got it all cleaned out, then came back and installed a new valve as well as a concrete log set. I can now easily have a fire anytime I want, without having to deal with wood and smoke and all that bother. It’s as quick and easy as turning on any other appliance. Thanks for your expertise and speedy assistance!
Called with a few questions about the (lack of) operation of my gas fireplace. Kyle was incredibly knowledgeable and helpful. Kyle explained in detail what I could do to keep my fireplace working through the cold spell, and keep warm air circulating throughout the house. Highly recommended for anyone in the DFW Metro area having trouble with their fireplace!
Had a great experience with this company. They fixed our gas fireplace and taught us how to turn off the pilot light for spring and turn it back on for Fall – even suggesting I video tape the process so I could review it later if I forgot the lesson….which I did! Tyler was very professional and helpful.
Tyler came out tomorrow our property and was nothing short of amazing. He got the job done in a very timely manner, was very efficient and very knowledgeable! We’ll definitely call him back for future chimney work!
mary jane jones
I used HBR to replace a roof, and then used HBR Chimney to repair the chimney caps. Tommy discovered that this 1931 rental property originally had TWO chimneys, but I only knew about one. The other, smaller chimney was apparently where squirrels where getting into attic and wreaking havoc. So HBR closed up that one completely, and repaired the cap on the other. Good job, good price, responsive service. Will use again.
We called after hours and received a call back immediately. We ended up being out of their service area but they worked with us. They answered all our questions to get us on track. We received 2 follow up calls! Thanks guys! Excellent service!
Very happy and satisfied with the service I received today from Tyler with HDR Chimney. He kept me updated about his arrival time, and was quickly on the job once he arrived. Completed a detailed inspection of the fireplace and components, and then went over the results with me. Overall, Tyler provided excellent service with good advice and clear explanations of the services performed and the results. I will definitely call on HDR for any future fireplace needs.
Very knowledgeable and patient. Tommy explained everything that was wrong and everything that was alright. People in this area tend to not think about chimney cleaning as much as other parts of the country, but I know it’s very important! HBR doesn’t just clean, they inspect for problems and do chimney caps (which I needed desperately!) They worked with my schedule and were very prompt. Highly recommend!
HBR is the best company I have worked with in a long time. I called them out because my chimney was smoking up the inside of my house. All other companies I spoke with were dismissive and claimed to be booked up for weeks. Not HBR, they helped me troubleshoot over the phone initially before charging me any service fee and then sent out Tommy the next day when things got too technical. He did a thorough inspection of every aspect of my chimney from top to bottom, pausing between each section to show me photos and teach me about my chimney. I learned so much helpful information. After my inspection it was determined that there was a pressure differential problem in my house impeding the draft up the flue. Tommy gave me multiple options for how I could solve the problem with on the spot written estimates. We decided to go with a high efficiency gas log installation which he was able to schedule for the following week. Now the fireplace is working beautifully. Thank you so much HBR and Tommy for your help. I wish every company I work with could be this committed to excellence. P.S. After completing the work, Tommy walked out to his truck and returned with a bottle of local honey harvested that season. (I can’t make this up) He explained that HBR actually stands for Honeybee Rescue which is what they do in the warmer summer months. When chimney season was slow. My mind was blown.
Flaming hot response time. Arrived, assessed the work to be done and kicked in the after burners. A little extra work at 4:30pm did not put a damper on the workmanship or grate the tech in any way. He was busy as a bee and made us a honey of a deal. The fireplace was cleaned, repaired and ready for action. Thank you HBR Chimney. Well done!
Great and seamless experience with HBR Chimney. They adapted the repair to meet my financial needs. I would refer them to anyone with no hesitation. Mkhepera